Refund policy
Returns & Exchanges
You can return or exchange items within 15 days of the delivery date. For in-store purchases, the 15 days start from the date of purchase.
Conditions for a return
- Items must be unworn, unwashed and unaltered, with the original tags attached.
- Items must be returned in their original packaging, free of makeup, deodorant, perfume or other marks.
- Proof of purchase (order number or receipt) is required.
Final sale
Sale items and gift cards are final sale and cannot be returned or exchanged.
How to start a return
Email us at shopatkrave@gmail.com with your order number and the item(s) you'd like to return or exchange, and we'll send you return instructions. Please don't send items back without contacting us first.
Return shipping
Original shipping charges are non-refundable, and customers are responsible for the cost of return shipping. For orders over $300, Krave will provide a prepaid return label.
Return address (after you receive instructions)
Krave, 18677 West Dixie Highway, Miami, FL 33180
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds are issued to your original payment method. Please allow a few business days for your bank to post it.
Exchanges
Let us know the size or color you'd like, and we'll check availability for you.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, email us within 15 days of delivery with photos and we'll make it right.
